Panhandle Palm & Rock

This app does exactly what we need it to do and so much more. This app gives you the flexibility of customizing exactly what you want to sync, whether that be inventory via barcodes (and nothing more) or the ability to drill down and sync very specific product data. It is a wonderful app for folks who have both a retail site and a wholesale site. It allows you to work a two way inventory sync, but have different information on the product pages, relevant to your customer type. Eric has by far the best customer service I have experienced in quite a long time. He has been patient with us in clarifying the best ways our business could use this app. The one on one service is quite extraordinary. We will be lifelong users of this application and we couldn't recommend it more highly. Our sincere hope is that this development company will expand their suite of apps so we can use them for all of our application needs. We would use them for everything if we could, the app functionality, interface and customer service is that outstanding.

The search is over! We needed an app that would allow us to specify POS or web and allow discount rules for certain collections based on customer tags. Simple in concept, but very difficult to find the right app to do this. This app does it!! We needed wholesale pricing on POS only, as we have a separate website for wholesale customers to log into. We wanted to protect our customer-facing retail site from any complex discount rules, but still allow in person wholesale checkout via our POS terminals. This has been an incredibly hard problem to solve and we have tested numerous apps. We didn't want any theme changes, so finding an app that would allow us to specify POS only and set rules based on customers tags has not been easy. This app does everything we were looking for, without forcing theme changes for POS applications. Interface is clean and easy to understand. I did have one issue (totally my fault, a case sensitive tag issue), but I did contact customer support and they were prompt and courteous in their reply. They solved my problem quickly (again, not their fault either) and even added some functionality we needed to make this app perfect for us. So far I am incredibly happy with this app and I would highly recommend it to anyone who is looking for a similar application.

We have been using the highest level plan of this app to assist our staff in checking out wholesale customers via POS at our retail, physical store. It took a fair amount of set up to get this in place. We programmed the discount rules by collection and it constantly drops the collections we assign to the rules, which means that when wholesale customers are trying to pay in person at our POS terminals that nothing happens and discounts have to be figured manually in front of retail customers (not a good look). Also, if you add new products to your collections you have to manually reconfigure the set up of the rules, which was taking me about 45 minutes of each work day. This instability of this app has made coworkers lose faith in my ability to keep things running smoothly at checkout. Customer service was great at first, promises were made and I was told it was fixed (it hasn’t been fixed yet). After my last help chat the developer 'helping' decided to make everything in our store 30% off online as an automatic discount that all customers could see and didn't tell me (we had to match advertised prices that I had no knowledge of). It very easily could have cost me my job and my last message to customer service has gone ignored. I have had to personally checkout every wholesale customer by hand with a calculator for the past two weeks. It was a wonderful solution at first, but instability and lack of concern for how that instability affects our day to day operations has left us looking for another solution.