Sound Healing LAB

I've been using the ReturnGo App and worked with their team for over a year now (Junessa and Mike). It was an incredible experience. I've never thought the customer support could be so impressive! From initial set up to minor and major tweaks - you can achieve all that in real time quickly and efficiently using Live Chat or hoping on a screen share call (all FREE of charge!). I love how it helps our customers to easily get the return labels and submit return requests, leaving our team focused on things that require attention.

In general, the system for handling customer inquiries through ticketing is effective and straightforward. However, the integration with Shopify leaves much to be desired. While working in the Help Scout, the sidebar only displays a some order numbers and totals, without providing information on shipping addresses, tracking, or customer extra details. To access this information, you must leave the Help Scout platform and open a new window. Additionally, the integration does not support the installation of Live Chat (Beacon). You need to install the script manually through the theme files, and the loading speed is slow. A better way to do it is via the Shopify Scripts integration that is available for themes 2.0. You can't use "Secure beacon" to identify users and store their information for future reference. To integrate with Shopify properly, a developer must be hired, and the Help Scout API must be learned, according to a Help Scout representative. I wish this specific Shopify App by Help Scout would have been updated with more features.