Schacht Spindle Company

This app saves hours of customer service work every week that we used to spend managing order edits and cancellations. For anxious customers these often felt like crisis-level events, but now they can manage these changes on their own. What was unexpected is how frequently the "download invoice" function is used. We hadn't realized our customers desired this option so much.

We use this app for non-car products, and it's flexible enough to work well. Our company makes and sells fiber arts equipment; we needed an easy way for customers to find repair parts on our website. It wasn't hard to set up EasySearch for these products and parts, though they're very complicated. Website visitors have been able to find and purchase the parts they need, with fewer mistakes and hassles for everybody.

We've been using Boxify for nearly a year and love how it makes shipping products so easy. We also find the customer service exceptional. Whenever there's a question, or a new spreadsheet of product dimensions to update, we get answers right away. And they're good answers--the staff take time to read the question and then to answer it.

There are so few free apps to solve simple site issues anymore, but GA has a number of them that not only work well, they've been really easy to configure and operate. The apps have been a huge help.

We're so impressed with Recipe Kit and its superlative customer support. My company sells crafting equipment, and we offer free projects every month. With Recipe Kit, we can link any project's equipment directly to the product page--it's an easy and elegant way to promote sales. Customers can see all the instructions on one screen, then print PDFs or hard copies with step-by-step photos/diagrams. This developer offers amazing customer service. Patrick quickly helped us customize Recipe Kit so it wouldn't list yarn as an ingredient, for instance. Recipe Kit will also save us many hours of staff time. Once you've got a Word doc with all the hyperlinks set up, you can copy and paste right into Recipe Kit. It's a much less laborious system than our old one, where we'd carefully format a PDF in InDesign and then link it on a webpage. Recipe Kit does all that formatting work for us!

App's features are easy to use, and the editing possible for FAQs is really robust. Best part: if I need help with anything, the developers respond very quickly in the chat window. I can count on them, even outside of regular business hours. I like the powerful tools within the editing window--see HTML, build tables, easily link images or embed video. These features led us to Corner originally and now that I've added some content, I see that we made the right choice.