Trustico® Online Security
United States
Reviews (9)
Excellent application, a definite must! Very easy to use, gives valuable insights and allows you to work around fixing your store so that AI works for you. Highly recommended A+++
This is awesome, the best section templates! This developer really knows how to develop high quality templates with high quality coding, this is a no brainer - highly recommended A+++
Wow what a great app! We had a specific requirement displaying a custom metafield with our variants and with some help Micera put a solution in place for us that works really well. Super helpful and we are absolutely going to use the app to further customize our variants. If you've got variants and need to display some custom metafields or custom descriptions, this app is a winner! A+++ for support, thank you!
Awesome invoices and very well thought out. The support I received from Harun was very efficient and helpful, my requests were accommodated and I am very happy with the service offered. Highly recommend!
We would avoid this like the plague. Unfortunately we installed Quote Snap and Pareto. The Pareto app had a problem where it wouldn’t honor the rules and allowed checkout anyway. After contacting support we were advised the problem would be looked into, more than 2 weeks passed without a response. Then all of a sudden the checkout couldn’t be used for any order - it was disabled. This happened from the same time Quote Snap was installed, perhaps a coincidence but it was either a problem with one or the other apps created by Omega - either their Pareto app or Quote Snap. It’s already confusing enough using an app like this with a B2B store as there’s nothing consistent between a B2B and DTC sale, and it complicates things when there’s catalogs in one currency and the address being used is in another market. You have to pay $100 a month as a premium for being on Plus, but markets and currencies are still a mess - and then things go wrong and you end up with quotes in the wrong currency. It’s the not straightforward for a customer to know how this differentiates, let alone the store owner. Support advised that server maintenance at Omega could have caused the checkout to be disabled, which is a real problem that the cart relies on their service being fully functional or it could disable the checkout. The actual cause wasn’t found, but removing and disabling the apps brought the checkout back to life. The problem wasn’t evident and it took to removing apps to find the culprit. Even disabling it didn’t initially help. This unfortunately resulted in a loss of revenue and angry customers. These apps should be designed that if there is any type of issue at the apps servers that there is at least an option to allow checkout to proceed, not to simply disable it or make it unusable. This is simply an app I’d avoid, especially not being able to get support when the issue was occurring - Plus stores are looking for reliability and help when needed, that’s why these devs charge more for a Plus store isn’t it?
Developer reply ·
Hi there, Thank you for taking the time to share your detailed feedback. We sincerely apologize for the frustration and disruption this caused to your business. Your experience falls far short of the reliability and support we strive to provide, especially for Plus stores, and we take full responsibility for the issues you encountered. Regarding Support Delays: We deeply regret the delayed response during this critical time. Our team is implementing staffing adjustments to ensure urgent issues like yours are prioritized and resolved swiftly moving forward. The behavior you described with checkout functionality is unacceptable, and we still hope that you will reinstall our app so that we can find the root cause. About currency issue of the Quote app, we could appreciate if you could provide us more details so that we can assist you further because we haven’t received your support request regarding this issue yet. We’d appreciate the opportunity to regain your trust. If you’re open to it, our engineering team would like to review your case privately to ensure all issues are resolved and we can assure you that you won’t be charged for our app if it doesn’t work on your store. Thank you again for your feedback. We’re committed to learning from this and delivering the stability and support your business deserves. Sincerely, Kaylee
All of a sudden it just started blocking the cart. It ended up being the rule and it seems that when a max quantity of 1 is set for a variant it simply blocks the cart even though there is only 1 in the cart. If I add 2 the normal error is displayed, when its 1 it disappears but the cart is still greyed out. This happened suddenly overnight, we made no changes. Lost revenue and complaining customers aren't worth paying for this app unfortunately. Support wasn't available and the live chat link wasn't working in the app - so the only immediate solution after finding this problem is to uninstall the app and look for a different solution that won't block the cart suddenly.
Developer reply ·
Hi there, Thank you for sharing your experience, and I’m deeply sorry for the disruption this caused your business. You’re absolutely right, this behavior is unacceptable, and we take full responsibility for the error and the lack of timely support. We’ve heard your feedback loud and clear, and we’re committed to improve both our app’s reliability and our customer support to guarantee urgent issues are prioritized and addressed swiftly. Thank you again for your valuable feedback and we hope to have a chance to serve you again. Sincerely, Kaylee
Now this app is awesome! I had tried a few different contact form apps, but this one is worth every dollar! This solved a few different problems that we have, we’ll be using this software exclusively for collecting forms, it’s so awesome, easy to use, quick to setup, fast to setup a new form and absolutely the best choice overall. A+++ Hello Trustico® Online Security, Thank you for the amazing 5-star review 🌟 We're thrilled to hear that our Contact Form Builder has met your needs and is easy to use. We appreciate your support and look forward to continuing to deliver a great experience! Best regards, Elfsight
The advertising at globo.io/powerful-contact-form-builder says it is $14.90 per month, however it is sold at $19.95 per month when subscribing.
Very fast support and very accommodating. I recommend this app and look forward to working with Upro.
