Wild Linens

Not suitable for multiple Etsy listings sharing the same SKU I explained my setup clearly during the onboarding call, one product with one SKU appearing across multiple Etsy listings. At no point was I told this was something QuickSync couldn't handle. It was only when I was already in the setup process that their support team informed me they couldn't sync the same SKU across multiple Etsy listings. Their suggestion was to assign different SKUs to the same product, which would break my entire warehouse and fulfilment process. When I challenged this, the support agent responded by questioning why the same SKU would ever appear across multiple listings, which is a basic and completely normal Etsy seller setup. For a company selling an inventory sync tool, not understanding how Etsy shops are commonly structured is a serious concern. This limitation should have been flagged on the induction call. It wasn't, and I wasted time as a result. I am shocked that a company specialising in inventory sync has such a limited understanding of how Etsy sellers actually structure their shops and how SKUs sync.

MISLEADING INFORMATION AND WEEKS OF WASTED TIME I chose Brevo after providing very specific requirements and receiving explicit written confirmation on February 27 and March 2 that their platform supported "soft opt-in" automations for non-subscribers by their compliance team. After a month of troubleshooting and constant back-and-forth, I was finally told that their tracker technically cannot identify these customers by design. It is extremely disappointing to be given a 'green light' incorrectly, only to be told four weeks later, after countless tests and engineering tickets, that the app doesn't have the capacity I was promised. Even basic features like SKU-based filtering took an incredibly long time to set up, with support admitting they were learning the 'new feature' as we went. While the support staff were polite, there is a significant gap in the team's understanding of their own tool's capabilities. To then be told I was 'confused' by the original advice, which was actually very clear but simply inaccurate, is poor service. I’ve lost a month of business time on a setup that was never going to work.

Super helpful support that's always quick to respond.