pixelcassdesigns
United States
Reviews (3)
This app is a lifesaver. I have scheduled drops on my website every week and often times my items sell out quickly. I love that this app allows everything to automatically sort itself into new arrivals for customers to access quickly, without me having to be next to my phone or computer to do it. Vlad has been more than helpful with troubleshooting and personalizing the app to my liking. Definitely recommend!
This app is awful. I’ve had nothing but issues. The download links never work for my customers. It just sends them to a page stating that there is an error and the file can’t be found. I’ve reached out to shopify so many times about this issue and they aren’t helpful and keep telling me everything is fine. I’m losing customers. I strictly sell digital downloads and I cannot be expected to email each customer individually their items. It’s time consuming and inefficient. I’m looking for a new app to begin using because I cannot deal with this one anymore.
Developer reply ·
Thank you for writing your review. I am sorry to hear that you've had these issues with the Digital Downloads app and that you have not received the support you've required thus far. I appreciate that you've not been happy with the help you've received, but I would encourage you to contact us again if you're still having problems and wish to use the app. If the download links aren't working properly this should be something we can troubleshoot. You can contact our support team directly here: https://bit.ly/2AWw5VA. -Victor, Shopify Support
This app is super user friendly and I love that it’s easily customizable. Very affordable also and helps my customers with being able to see when stock on an item is running low. 10/10!
