PERSONNALISE TON CADEAU
Canada
Reviews (2)
Don't be fooled by all the 5-star reviews you see on Shopify (or Trustpilot). I don't know how they managed to get them, but based on my experience, I highly doubt they are legitimate. Basically, if you have a problem with your orders (processing time, for example), you'll find the service to be completely mediocre. Orders waiting to be processed for a month (in the middle of the Christmas season... help!) The person who is supposed to be my account manager doesn't respond to my numerous messages. And the other person in customer service only knows how to give you generic answers (it's being processed, it's in progress... same answer after several messages), which don't help you deal with your customers' frustration. Getting a refund is a real battle. I'm trying products made directly in the US to see if they are treated better than those from China. PS: the quality is okay... nothing more.
Customer service is terrible !!!! Can't help you fix some basic issues (login access, shipping status...) Someone even tell me that their system does not sync the order from shopify. One the worst app that I have work with. I really do not recommend to work with this company.
Developer reply ·
Hi there, We’re truly sorry to hear about your experience, and we appreciate you taking the time to share your feedback. We understand how frustrating it must be to encounter issues with login access, order syncing, and shipping updates, and we sincerely apologize for the inconvenience this caused you. Our team is continuously working to improve both our system and customer service. We take your concerns seriously and would love the opportunity to investigate and resolve this for you. If you're open to it, please reach out to us directly at https://help.gearment.com/en-us/ with your store details so we can look into this further and make things right. Thank you again for your feedback, it helps us do better.
