Rugby Imports
United States
Reviews (4)
It's worked really great for us so far - with some minor issues with compatibility. Recently we had an issue with the cart drawer showing up, and initially I was directly to an ai support who only re-parroted what I'd already read in the help guide and searched on chat gpt myself. However, once I asked for an escalation, I reached Patti who was able to identify a solution very quickly. Hopefully the app continues to be compatible with our store because it offers an easy way to boost sales and show offers before checkout.
Developer reply ·
Thank you so much for sharing your experience, we really appreciate your honesty! 😊 We’re glad to hear that the app has been working well overall and that it’s helping support your sales goals. That said, I completely understand how frustrating it must have been to run into compatibility issues and not get the help you needed right away. I'm so sorry for that initial experience. That makes it all the more meaningful to hear that Patti was able to step in and quickly identify a solution, I'll be sure to pass your kind words along to her! 💬 We’re committed to making sure the app continues to run smoothly with your store, and we’re always here to help if anything else comes up. Please don’t hesitate to reach out if you need anything, we're rooting for your continued success! 🚀
This app has helped our store gain a lot of revenue and has been a simple way for us to add personalization for our products. Support is always prompt.
I used this application to help me understand, update and keep control of the data in our Shopify Store. From cutover to ongoing operations, the tool and the support from Excelify has been stellar. Glad I have it available.
