Vyno
Canada
Reviews (3)
This app has been a game changer for our business operations. From its intuitive interface to its expansive features, it truly caters to our needs. What sets this app apart from others, however, is their exceptional team and support. Each interaction I've had has been met with quick, knowledgeable responses, ensuring that our questions never go unanswered. We've even done some customizations to better fit our business model, and throughout the process, the Skai Lama team was always responsive, guiding us every step of the way. Their dedication to ensuring we get the most out of their app is truly commendable. If you're looking for a top-tier bundle app with an equally impressive team behind it, this company is the way to go.
We have recently started using Checkout Wiz, and it's been a game-changer for some of our upsells and features! The flexibility of optimizing the entire checkout process and adding many different blocks have made our checkout smoother and more efficient for customers. We've noticed a decrease in checkout abandonment and a significant increase in upsells. We are using two other apps by this company as well, the team has always been exceptionally professional and supportive. We highly recommended this company and the Checkout Wiz app for all Shopify Plus merchants.
Unprofessional when we wanted to delete the app. Didn’t tell us pages will be deleted from the website as well and not only the templates.
Developer reply ·
Dear Vyno, I am Cass Harper - Customer Success Manager at Layouthub Easy Page Builder. Thank you for your feedback, and I want to sincerely apologize for the inconvenience and confusion you experienced when uninstalling the app. At the time, our communication regarding what happens to live pages after deleting the app wasn’t as clear as it should have been, and we take full responsibility for that. You were absolutely right to expect better transparency from us. Although your review was from some time ago, we noticed that your store is still active and we truly hope your business is thriving. Since that time, I’ve stepped in as the new Customer Success Manager and have completely rebuilt our support team. The challenges you faced were handled by our previous CS team, and I regret that we weren’t able to meet your expectations then. However, we’ve taken that feedback seriously and made significant improvements. Our uninstall flow and help documentation have been updated for clarity, and our new support team has been fully trained to better guide merchants through situations like this. We’re also investing heavily in upgrading the LayoutHub platform overall, both in features and user experience. The difference today is significant, and I’d love the opportunity to personally assist you should you ever consider giving us another try. Once again, I’m deeply sorry for your past experience, and truly grateful for the feedback that helped us grow. We’d be honored to support you again and show you how much we’ve improved. Best Regards, Cass Harper Customer Success Manager | LayoutHub Easy Page Builder
