Rep Your Water
United States
Reviews (3)
We have just started with judge.me and so far we are super happy with the look, feel, flow and definitely the support provided.
This app has a great in-email review that creates tons of product reviews. It is simple for the customer and to generate additional review information, the customization of the app to incentivize additional info like a photo is very simple! Also, the customer service is exceptional.
Developer reply ·
Thank you for the review, Rep Your Water! We're glad you're having success collecting photo reviews from your customers. And thank you for your comment on our customer service We're always here if you need us.
When we first got this app right before the holiday rush, it was PERFECT! Every claim was handled super quick and easily. The pandemic and direct shipping problems with that definitely slowed them down, though I suspect also fast growth because of increased online sales was part of the problem. We sell mostly lower dollar items, so haven't had a problem getting them replaced or refunded. I think that there is room for this to be 5 stars again in the future as they catch up and hire more people so that the communication can be better. Overall we have had a great experience, but the slow down in response time has been tricky to navigate.
