Alacena de Mónica
Mexico
Reviews (2)
El servicio al cliente es rápido y sencillo (5 estrellas). La app aún le falta una sección para traducir la información que ve los clientes, pero el soporte se puede encargar de traducirlo por uno, por lo tanto no hay problema. Me gusta mucho esta app :)
Developer reply ·
We are truly glad to hear that you've had a positive experience with customer support. And we have now added the language settings from where you can translate the required values for your storefront. Feel free to write us back if needed any further assistance. Regards,
I've been trying to contact support for weeks and this week the app stopped working, I can't edit anything, we have customers from new areas that we want to add to the list of zip codes but the app doesn't work. We are losing customers! We're really sorry to hear of the difficulties you've had with our app. This definitely doesn't sound like the service we try to provide to our merchants. As you can see on other reviews, we are known for taking ownership and caring deeply about our merchants. It was an uncommon instance from our hosting service provider. We tried contacting you multiple times after this instance, we got bounced email from sugerencias@alacenademonica.com. We tried other two emails as well, we didn't hear back. Probably they too not delivered/in contact? Hopefully you can read here this after months of our email follow up. Our apologies again for the inconvenience caused 😞. We can't fix the past but we would love to make things right if you give us another chance.
