InStock
United Kingdom
Reviews (3)
Dont press Analyze button by mistake, there is no way to stop it. Just lost another 9 hours of my life waiting for it to stop.
Sadly, we have had nothing but disappointment with this application. It is broken. After wasting a month, trying to get Shopify to help, and google to help, it turns out that both Shopify and Google have advised me only AWIN can fix this issue. Well, we have lost a month, lost sales, lost credibility, lost top publishers due to the feed not updating and spent around £1000 setting up. Not to mention hundreds of hours lost, staff costs etc. So far its been a waste, I really hope AWIN take this message serious and fixes the issues and prevents such things from happening in future.
Developer reply ·
Hi InStock, We’re very sorry to hear about your experience. This is certainly not the level of service we aim to provide. We understand how frustrating and costly this situation must have been, given the time and resources you’ve invested. Issues with feed updates can have a significant impact, and we take this very seriously. Our tech team is currently investigating this issue and will be in touch with you shortly. We appreciate you bringing this to our attention and are committed to resolving the issue as quickly as possible. We’ll keep you updated on progress and ensure this is addressed. Thank you again for your patience. Best regards, The Awin Team
AWFUL. Absolutely zero understanding from Shopify on how UK VAT and Tax works. Listing collective suppliers that offer 10% margin on goods, yet really there charging you 10% to sell there product! So yeah amazing business model, losing money for selling suppliers products because at the last minute they add 20% vat onto the charge to the retailer. What on earth is going on. Its disgusting that they have no solution in place for this. Sam Hampton of shopify support suggested we paid for a bulk editor like "Matrixify" or "Bulk Price Editor" that might be able to solve the issue. So shopifys are basically telling you collective in the UK is a broken model. I cannot believe they have not fixed this issue and automatically added 20% on the price to any store that is collecting tax. In response to Shopify response - I can confirm this issue is not resolved, you built this with USA in mind and not the UK. Its a mess. Fix it.
Developer reply ·
We recently launched an update to support tax-inclusive pricing, which should solve the issue you've outlined. When both you and your supplier use tax-inclusive pricing and your supplier collects tax, your margins as a retailer will be respected, as long as you reclaim your tax credit. Here is the support article for your reference: https://help.shopify.com/en/manual/online-sales-channels/shopify-collective/retailers/taxes We hope you'll consider Shopify Collective again given this update.
