Mysanity
Italy
Reviews (3)
Very useful app for optimizing images and improving site speed. TinyIMG significantly enhanced my store’s performance, making it faster and more SEO-friendly. The customer support is excellent—knowledgeable, responsive, and always ready to help quickly and efficiently. Highly recommended for anyone looking to boost speed and SEO on their store!
Terrible experience! I installed the app to test it and configure sizes, but the customer support is nonexistent. I sent a request to understand how to set up bra sizes with different cup options, no response. I followed up multiple times, but complete silence. If an app offers no support, it’s completely useless. Total waste of time! I strongly advise against downloading it because without assistance, you can't even make it work properly.
Developer reply ·
Dear Mysanity team, We sincerely apologize for the delay in responding to your support request. This was our oversight, and we truly regret any frustration it may have caused. You're absolutely right that we currently don’t have dedicated instructions for setting up bra size charts, but we’re more than happy to assist you with a personalized setup session to ensure everything works perfectly for your store. Our goal is to make size management as seamless as possible for you. Please reach out to us directly at support@eyefitu.com or dmitry@eyefitu.com so we can schedule a session at your convenience. We’d love the opportunity to provide you with the best support and ensure your experience with our app is a great one.
I initially rated the app 2 stars due to the lack of multilingual functionality on the storefront, which is essential for international businesses. However, the support team reached out to me with a thoughtful response. They explained that Fly Bundles is a new app, and while multilingual support is planned for early next year, their team has to prioritize updates carefully. I appreciate the transparency and the effort they put into providing excellent customer service. While the app isn’t perfect yet, the team’s dedication and responsiveness deserve recognition. I’ll update my rating to reflect the overall experience with the product and support, acknowledging that multilingual support is on the horizon.
