Mac Duggal

Our review collection went down 75% - It's a horrible review collection platform and horribly cumbersome ux to use. We were promised that we would be able to incentivize reviews which we knew was key for us, but they actually have no way to do that -- they sold us the klayvio integration as the way to do it claiming our success manager would help us set it up to send, but there is not a way to incentivize reviews unless you send customers individual codes one by one which is not a workable solution or use one code that then can be picked up by coupon sites. It's also very heavy on site and slows things down. We do see a benefit from review syndication with partners, but If there was another way to syndicate reviews we'd opt out. We are in the process of switching to use another partner for review collection and just use them syndicate. It's more expensive but the ROI will be much better because their review collection is so poor.

The Rienna was the absolute best! They saved me days of work and showed me best practices moving forward. Overall great service and wonderful to chat with! Hello :) Thank you for your positive feedback! We're glad to hear that Rienna was able to provide great service and save you valuable time. We appreciate your kind words and hope to continue providing helpful guidance and best practices. Thank you for choosing our app! All the Best, Gill | Customer Support