Tarzi Sport
United States
Reviews (4)
The App support is one of the best support experiences I've had ever from an app. The team is quick to respond, intelli,gent and knowledable to understand and create solutions. Meanwhile they are polite , friendy and make me feel good to collaborate with. My brand needs a size conversion that can handle customer's body height and measurements together and bring in a recommendation as Petite 2 / Regular 2 / Tall 2 ecc.I've already requested this. I hope you can offer this option in your app. Thank you
Developer reply ·
Thank you for sharing such thoughtful feedback! We’re really glad our team could support you and make the collaboration enjoyable. Your use case and suggestion have been noted, and we truly appreciate you taking the time to share your needs - it helps us improve the app for brands like yours. If there’s anything else we can assist with, we’re always happy to help.
Outstanding Support: I experienced a critical issue with Lookfy Gallery related to a default size selection behavior, which was causing serious concern for my store. At one point, this issue was significant enough that I was considering discontinuing the use of Lookfy altogether. However, today the issue was fully resolved in a timely, highly solution-oriented, and professional manner. The support agent approached the problem very genuinely. He agreed to my solution-focused mindset and, most importantly, he took into account the urgency of the situation I was in. I was given priority support, and as a result, all system-related problems were completely fixed. This level of support quality has completely changed my perspective. What could have been a reason to walk away from Lookfy has instead become the reason I am confident to continue and expand my use of Lookfy Gallery. Thank you for the exceptional support and commitment to your users.Specifically thanks to my support agent Cuong.
