Cookiecad
United States
Reviews (2)
I have been a Shopify customer for many years. In 2020 Shopify did the right thing and purged hateful content from stores. We host a marketplace and one product in our shop that was added by a vendor was taken down. It had never sold and had we noticed it we would have taken it down immediately. Shopify flagged our store as violating AUP and won't allow us to join the shop app. There was never a warning, just an immediate ban. They have ignored all requests to explain, to appeal. Their legal department doesn't respond. Their support personnel don't know what to do. I have tried for years to talk to someone but there is no one to talk to.
Developer reply ·
Hi there, thanks for taking the time to review the Shop sales channel. Sorry to hear about your experience and trouble with eligibility for our Shop sales channel. If you were deemed ineligible for certain features, you should still be able to install the channel. Your customers will continue to be able to take advantage of order tracking, viewing recent orders and seeing the available contact information for your business. If you wish to discuss this further, please don't hesitate to contact us again after logging in via this link on the Shopify Help center - https://help.shopify.com/en/questions/shop-app#/login so that we can authenticate you on the account and take a closer look for you as soon as possible. Best wishes, Brian, Shop Support
Customer service is unbeatable. This is the only app I've found that can map skus so I can have one product in shopify for both FBM and FBA. We're happy you had a fantastic time with us! Thanks for your trust, we're lucky for amazing customers like you.
