Heartbreaker Guitars
United States
Reviews (2)
Our shipping rates are automatically generated by the shipping company, and loaded into Shopify without our interaction - yet Google suspended our account because our shipping rates for Google don't match the shipping rates for Shopify... We've asked a total of 8 times for help, and have all but given up. They have sent us the same canned response every time. If you want a headache, you're in the right place!
Developer reply ·
Hi there, I'm William from Shopify support, and I want to help you today. I understand that you've been trying to get the shipping rates to sync properly between Shopify and Google. Thank you for taking the time to leave a review, could you please watch your email inbox for a reply from me? William | Marketplaces Support Specialist Shopify
Thank God, a company that understands that sometimes you need a little tech support where you don't have to wait 2 days to "hopefully" receive some feedback from the developer. I went through 4 of these cross sell apps before it got here and got so upset with the other developers because they had this sort of "tough sh*t" attitude if you need help. I contacted this developer and they were more than willing to help. After a 5 minute phone call I was good to go. The app is pretty easy and works well. I wish it had bulk editing. But I give 5 stars for service. Rare in this business. Thank you! -Heartbreaker Guitars Las Vegas
Developer reply ·
Thank you so much for such a fantastic feedback :)
