Wildbloomfriends
Norway
Reviews (2)
I loved the customer support Really appreciate Rachel's patience
Developer reply ·
Thank you so much for your kind words! 😊 We’re so glad to hear that Rachel could assist you and that her patience made a difference. We always strive to provide helpful and friendly support, and it’s wonderful to know that it made your experience smoother. Your feedback really encourages our team to keep doing our best! If you ever have any questions or need further help, don’t hesitate to reach out — we’re always here for you. 💛 — Chloé from NestScale
I got the best support I could wish for and I am very happy for this. I firstly was very frustrated because I could not find out of what I needed, but the support was very friendly and prompt. Thank you!
Developer reply ·
Sorry for any confusion there. Shopify handles all billing for any apps listed on the app store, so as soon as you uninstall an app Shopify automatically cancels billing for the app. We would be happy to approve a refund for any portion of the app subscription you didn't realize you were paying for. You can initiate the process by emailing Shopify support and they can take things from there. An unfortunate feature of Shopify is that if you uninstall a day or two after a new billing cycle starts you will still be charged that month's full subscription fee. We have requested that they start prorating these charges but in the meantime we are can. issue a refund for unused days Let us know if you have any questions. Thanks!
