Sunnyside Beauty

Hi there, Thank you for taking the time to share your feedback. We've reached out to you directly and were glad to clarify what happened. The charge you mentioned was generated by Shopify's subscription billing system, not by Foxify. Since the subscription was canceled after a new billing cycle had already begun, Shopify processed that billing cycle according to its app subscription policy. We completely understand how this could be confusing, so our team explained the billing process and has also worked with you to resolve the issue. If you have any other questions, we're always happy to help. Thank you again for giving us the opportunity to make things right.

Good day, This is Jenny, the Supervisor of the SEOWILL Team. I’m sorry for the confusion and frustration this situation has caused you. To clarify, the charge you mentioned was generated because the annual plan was activated. According to Shopify’s billing system, once a subscription (including annual billing) is activated, Shopify will still process the charge even if the app is later uninstalled. This is part of Shopify’s billing mechanism and is not something app developers are able to override or cancel directly. We fully understand how concerning this may feel, but please rest assured this is not a “free plan charge” issue or an unauthorized charge from our side. That said, we are still willing to help you review and resolve this properly. I have already shared my direct contact whatsapp details with you via email. For faster and more efficient communication, please kindly reach out to me directly via whatsapp so I can personally assist you and arrange the refund process where applicable. Thank you for your understanding and cooperation. Best regards, Jenny