LidRax
Canada
Reviews (5)
It is difficult to review when the app does not work at all. We tried your free plan and tested a single image. It failed with an error stating "something went wrong, try again later" We tried this with several images all with the same error. It does not provide assurance to compel us to subscribe and pay.
Not satisfied. Main page of this seller claims 1,500 images can be optimized under free plan. However, once installed, actual limit is 100.
Developer reply ·
Hi LidRax team, Thank you for your feedback. We're very sorry for the confusion regarding the Free plan’s image limit. At the time you left your review, we had just updated our pricing and promptly reflected this on the Shopify app listing. However, the documentation and in-app details hadn’t been updated yet, and that was our oversight. We completely understand how this could be frustrating and truly appreciate you pointing it out. The information will be fully updated immediately across all platforms to avoid further confusion. We also noticed that your store is still quite new. Besides image optimization, Avada SEO Suite offers several other SEO tools—such as meta tags optimization, basic structured data, and an SEO checklist—that could be especially helpful as you prepare your store for launch. We’d love to invite you to reinstall the app and explore these features. Feel free to reach out to us anytime via live chat or email—we’re more than happy to assist you along the way! Thank you again for your feedback—it helps us improve. Best regards, Esther Avada Team
Does not work as expected. Our site has 979 files. This app download only 972. We will not spend time attempting to figure out which ones did not download. It's only 7 files but it matters.
Did not work as expected. We have 979 images. This app found 427 images and optimized only 78 of them. The rest are still 2-3MB in size each. Not satisfied.
The pricing does not make any sense. I don't know what I'm getting for my money. On the main page of this company, it shows an annual plan listing the features offered. When clicking to the page to buy, the feature list showing is different and LESS than what is advertised on the main page. Please put more effort into your pricing model.
Developer reply ·
If you are reading this and are having billing issues, please email us at info@tiny-img.com - we resolve 100% of the cases related to billing. --- Hi, I'm sorry for the inconvenience caused. The reason Yearly plan is different from monthly plans is due to Shopify not having usage charges on their yearly plan API. So we have to work around It and this is why price is not shown in the Shopify billing window. We have asked them to include It through customer support, Twitter, but nothing was done yet. The yearly plan includes all of the features of the app and Is a great way to save on costs if you do not have thousands of images being added each month. Also you can find all of the details of each plan here: https://tiny-img.com/pricing/ As we have so many features, we do not want to overcrowd them in our app pricing page. Also I sent you an email, would you mind getting back to me ?
