The Personal Barber

Great little app and it's priced fairly ($3 a month should be the standard for all apps that do just one thing) 4 stars rather than 5 because of one feature it desperately needs: At the moment you can only make one survey. If you want to change your survey question you have to ask the team to wipe your data and start again (making sure to download the data first) It would be great if you could change the survey question and this would then create a new tab in the analytics, rather than having to delete everything I'd also really like to see a bit more segmentation so that the survey gets shown to people based on what they buy. At the moment, my survey is asking a question about the main product, but it's not particularly relevant to customers that are buying something different.

I almost joined Loyalty Lion and spent a fortune but luckily went for ReferralCandy at the last minute I do still think it's quite expensive. And, to be honest, the app is a bit rough around the edges. It could do with more customisation options (the emails are bit basic) and better referral features (tiered rewards would be great) but it gets the job done. I've been using it for a couple of months now and the referral rate on my store is a pitiful 0.31% so it's not performing particularly well. But that could be due to my offer not being good enough so I can't blame RC too much. For now I'm going to leave this review at 5 stars as the customer service has genuinely been great. Very fast response times and helpful staff. In particular Tippy did a great job of helping me out. I will continue to try to improve the referral scheme and after a year I will update the review and give a more accurate star value for what it's worth, based on how I got on.

Used this app for a number of months now and never been very pleased with it. The main issue is that the pop up is soooo slow to load so customer's have already moved on before it comes up. Also there's lots of issues with it not working if you try to include it in-theme. Particularly at checkout it didn't work at all And the analytics don't track well. It regularly counts purchases where none have occurred and there's no real analytics dashboard so you can't go in and scrutinise how well it's doing

The pop-up is pretty good however I would advise people to stay away from this company due to their absolutely shocking customer service and the risk of losing money as I have I had been using Privy for a while and then one day the checkout cart on my site completely stopped working and I receiving a number of emails from potential customers saying they couldn't place an order. After speaking to my theme developer, he managed to pin point the problem was the Privy javascript was causing the error So I uninstalled privy....to no effect. There was still Privy javascript preventing the cart from working I then tried reinstalling my theme completely fresh.....still Privy javascript preventing the cart from working I then contacted Privy, desperate for them to help fix the problem so my customers could start placing orders. 2 DAYS LATER, all of this time my site has been dead, they got back to me to say they have found the problem I have described and they will raise it with their engineers to fix I kept emailing them for some sort of time frame or some help on at least a temporary fix in the meantime but they didn't respond Another 2 days later, 96 HOURS AFTER THE PROBLEM WAS FIRST FOUND, and still no sales to my store, Privy got back to me to say that "they don't debug javascript conflicts" and I would have to find help elsewhere So they took 4 days to tell me that, yes they had in fact completely messed up my store but no they weren't going to do anything about it. I have never known such terrible customer service

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