The London Brow Company

Great customer service, super quick to help and respond to a question. Very pleased with the service, thank you vify!

The nicest and easiest review system we have used. It is cost effective too which makes this app even better. We are so pleased we found this! Highly recommended

Unfortunately after having a play with this app its not for us. It had issues showing on our store and when you are trying to work with your site and get an app tested in the time you have allocated to work on it, waiting for your app to add you as a premium member is too much like hard work and time consuming when all you want to do is test the app and see if it fits your needs. The app did not work on our site for us and we ended up removing it and using a different app.

We installed this app as we sell B2B and our customers needed access to VAT invoices. I can say that the app covers everything we need and more, but what I am most impressed about is the app service from the app developers. We have an accounts app which at the time did not sync with this app to allow customers to download their invoices from their account - although simplio facilitates invoice downloads on the thank you page and emailed an invoice to each customer which is brilliant and so professionally done, I wanted to take the customer experience one step forward. Robert worked on this request with our account management app developer and to my amazement made this feature a reality! I was blown away that not only did these guys take the time to understand how much this would help our UX but then went and worked with the other app developers to make it happen on their own initiative! I was kept up to date constantly and was made to feel like my business mattered. Thank you guys, I honestly am so impressed with your service, your professionalism and just being genuine down to earth guys, one business to another helping us make great changes. You have a very happy and loyal customer!

Initially it was difficult getting support but I did get a reply within 7 days. The support I got when replied to was very quick and the issue was resolved well and to a high standard so I am pleased. Its very quick to judge when we do not get instant responses to support these days but we also need to remember some business are small and doing their best to grow and help. Not everyone has massive support teams on hand and support can take more time than usual. Overall the help was excellent and the communication once started was constant until the issue was resolved. The team did go above and beyond the help I needed too. As an app Im very happy with it and very pleased I waited for the support as it is worth it.

Testing the app on our site at the moment but so far its working well and the support has been outstanding. Such a help and so quick! Thank you team :)