The Gourmet Granola
United States
Reviews (3)
Not sure how anyone who has left a review has contacted anyone with this app but after 3 emails, scheduling a demo and sitting waiting for someone for 15 minutes, I am very disappointed that there is absolutely no one working for this app. I sent multiple chat messages and they always said we're not available, send an email. If you are the developer, please contact me. Update 7.16.24 - I have changed my review from 1 star to 5 stars as the developer has been in contact and has made some great changes. This slide cart is perfect and am very thankful for all of their assistance in a great app!
Developer reply ·
Thank you for sharing your feedback. We deeply regret to hear about the issues you've faced and the frustration it has caused you. We sincerely apologize for the lack of response to your email and the difficulties you experienced with our app. Providing excellent customer service is our top priority, and it is clear that we fell short in your case. We are pleased to inform you that our support system has been fully activated, and we now offer live chat to ensure timely and efficient assistance. Our team is dedicated to resolving any issues you may encounter and improving your overall experience with our app. We genuinely value your input and have taken your feedback seriously. Our developers have been working diligently to address and fix any bugs to enhance the checkout experience for all users. We understand the importance of a smooth and reliable app for your business, and we are committed to making the necessary improvements. Please feel free to reach out to our support team via live chat or email, and we will promptly assist you with any concerns. We kindly request you to reconsider your review, as we strive to provide the best service possible and your satisfaction is important to us. Thank you for giving us the opportunity to address these matters and improve our services. app.support@gminfotech.net
We have been using this app for over a year and it has been the perfect app for our little store. It makes bundling products very easy and the customer service is top-notch. They even helped get the bundle discounts to show in our slide cart. Highly recommend!
Developer reply ·
Thank you so much for this great review! We are incredibly happy to hear that you like the app and our customer service :) Best Regards, Bundler app team
The support provided with this app is top-notch and very responsive, including doing a Google Meet to walk through set up. Unfortunately, we needed more options that were not included in the app. We wanted this app to work for us. Hopefully, with more time, they will add additional features. I did ask for customers to check the map before going live and they found it a bit clunky for our needs. We wish you the best of luck and please reach out when the additional features we spoke about are working. Edit: Highly recommend this app. The developer listened to my concerns and made changes right away with the app. Very impressed!!!
