plushygift
Hong Kong SAR
Reviews (2)
We haven't lauched this app yet, but I am so impressed by their support. They respond quick and solve my problems well. One time our storefront had a bug and I asked them if it is caused by their developers' changes on our store. They kept that in mind, and always use a copy for any changes they done with a note telling us what's the change. I tried a lot of apps and trust me they are excellent and reliable. The app is also great! The setting is highly flexiable. Love it!
Developer reply ·
Hey PlushyGift, This made our day! Thank you so much :) We're thrilled to be able to help your business :) Warm regards, Richard Customer Success
They got 24-hour online support, why have no response to an obvious bug that I submitted ten days ago? Very disappointed.
Developer reply ·
Hi plushygift, This is Sienna from tawk.to. Thank you for reaching out. Thank you for your patience as you experienced challenges with our support team. There are some circumstances in which we have to escalate cases to find answers and it takes additional time to revert back to you. To further check the status of your ticket, I will need the following details: 1. Property ID/website: 2. Ticket ID: 4. Add-on subscription: 3. Email: 4. Contact number (with area code): I'll send a follow-up message to our dev team regarding your ticket/concern. Kindly reply to me at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min. Thank you and I hope to hear from you soon.
