manikafleurs.com
Italy
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Reviews (3)
I tried the app but ii thought it is a trial version instead i get notified from shopify that i paid the app..it is not even compatible with my website so i deleted it. i want the refund, and i will change the rating to 5 star. thanks updated: i've got the refund. service communication is good. but i prefer an option for starting free trial not the other way around. thanks
Developer reply ·
Hi, I'm sorry that you did not contact us when you had an issue. We are always happy to assist - you just need to let us know that you have a problem :( Please send a refund request to our email support@gigilabs.com
i would gladly give it a high review. but when i use the app. it actually a paid version and not the free? something is fishy with this. same minute when i installed the app. i got notification that i paid the app. not a trial version. i even deleted the app within the hour too. i can't trust this team. where's my refund. update: i have received their email and sent the refund immediately. i want to suggest them to start it at the free trial instead of the paid options on the approval. on testing apps. website app tests in shopify are all free that's why i approved it without reading. just edit the options for easy trial for all. thanks
Developer reply ·
Hello, Thanks for taking the time to let us know about your issue and we are sorry for the negative experience you had. Our support team has just received your review of the payment issue, and we believe this is just confusing when you choose the plan. Our app does have a free plan for you to use it for free and explore the app. And the charge will not be active if you do not confirm it with Shopify, uninstall it also will cancel the plan so please rest assured that you will not be charged for this. We would love to invite you to install our app again with the free plan to know what benefit the app can bring you, and let us have to chance to support you with any concerns you have. We also have sent you an email to explain the detail of the situation, please check and let us know if you need any further assistance. We are terribly sorry again for any inconvenience caused. Best regards, Omega Team
after i installed and tried it. it didn't really speed up my website.. then when i uninstalled. it got so much slower than before i even installed it.. it will ruin your site... fake reviews i should say!!!!! how did you guys got 4.9????
Developer reply ·
Hi there, This is Rainy from AVADA. First of all, I am sorry for the inconvenience you have encountered. I totally can relate to your frustration. We have Speed up function and other features to boost your speed like Lazy loading, Minification, Instant Page. In your case, I suppose that the functions are not properly implemented in your store yet. We can surely fix it for you, improve the speed lightening. Could you please check my email so that we can assist you better in this. Hope to hear back from you soon. Thank you! Rainy
