Halfsies Cookie Company LLC
United States
Reviews (2)
App was great until it wasn't. One of my nudges wasn't working properly and I contacted support. They told me they would take care of it. After 5 weeks of being told they have "escalated it" and I had to wait I deleted the app. Terrible service.
Developer reply ·
Thank you for your review and for sharing your experience with the app. We're sincerely sorry to hear that you encountered an issue with one of your nudges and that our support wasn't able to resolve it promptly. There's absolutely no excuse for the five-week wait you experienced, and we understand why that led you to delete the app. We take all customer feedback seriously, and yours will be used to improve our support processes to ensure faster resolution times in the future. We value you as a customer and would love to have you back. Please feel free to reach out to us directly at nudgify@convertize.com if you have any questions or would like to discuss this further. Sincerely, Elizabeth
I really like the app's concept and the design of the app. It's clean and easy to use from my end. They did a great job with designing it and getting it on the app stores. However, there is a serious lag when you update products or quantities (from sold out to in stock). There's no way to refresh the app (no long swipe down) so you have to force close and reopen which sometimes fixes the problem. If you go into the view collection area of the app and play with the sorting feature it will sometimes provide an accurate view of the site in certain sort (best selling, a-z, etc) selections but not in others. I've gone round and round with Tapcart about this and they always blame shopify cache/api. If you are a shop that doesn't sell out or change product collections frequently, tapcart will be just fine. It's not a good look for my company as it's already annoying customers and we aren't even selling as quickly as we usually do. I'm going to hang on to it for awhile and let tapcart try and fix the issue- I'll update accordingly.
