999Tee

We’ve had a good experience with KwikEngage so far. Recently, we raised a support ticket regarding template issues, and Rahul Kumar from their support team responded quickly and helped us resolve it. He also followed up with a call to make sure everything was sorted. We also had some issues with our catalog, and Shivi handled it really well. She was responsive, knowledgeable, and ensured the issue was properly resolved. Overall, the support has been prompt and helpful. Recommended if you’re looking for a WhatsApp-focused engagement and cart recovery solution.

We use the Design Tool on our live Shopify store. The team is responsive and usually helps close issues once escalated, but we faced multiple tickets around pricing sync/cart behaviour and checkout flow dependencies. Support eventually fixed it, but we had to follow up repeatedly and share recordings/screenshots many times. Overall good product and helpful team, but the experience would be much better with stronger testing and faster closure on critical bugs.

Essential for E-commerce store, Good support team.

Amazing app; gives lots of customizable options. Good support team. Thank you for your kind words. :)