Zoura Parfums

Great app with excellent support! We recently installed the currency converter app for our GCC market. Initially, we had some difficulty setting everything up correctly on our own, but the support team reached out to us and guided us through the entire setup process. They were very helpful, responsive, and made sure everything was implemented properly. The app itself is really impressive, with a great variety of features and options that make it very useful for an international store. What really stood out to us was the excellent customer support-the team was patient, professional, and always ready to help. Overall, we’re very happy with the app and the support we received. Highly recommended for Shopify stores looking for a reliable currency converter with great features and outstanding support!

We’ve been using Zoko for the past 5–6 months to manage our WhatsApp API and Instagram messaging, and our experience has been excellent. The biggest highlight is their support team. From the very beginning, the onboarding process was smooth, and they guided us through every step with patience and expertise. Whenever we had questions or encountered an issue, they responded quickly and ensured everything was resolved without delay. One thing that truly sets Zoko apart is how seriously they take customer feedback. We’ve requested several features over the past few months, including managing Shopify orders directly from WhatsApp, a “Mark COD as Paid” option, WhatsApp calling, and several workflow improvements. Their team has been open to our suggestions and has actively worked on implementing them, which is something we rarely see from software providers. The platform itself is extremely powerful and feature-rich. It has enabled us to implement workflows that we initially thought were impossible or at least very difficult to achieve with Shopify or other platforms. Because of this, we’ve been able to build a much more structured operational workflow, improve team efficiency, and scale our business with greater confidence. Our support agents have had a smooth experience using the platform. On the rare occasion that we’ve encountered a bug or technical issue, the support team has resolved it quickly. We also appreciate that they offer Google Meet sessions where we can ask questions, learn about advanced features, and understand the best ways to use the platform. Those sessions have been extremely valuable. If I had one suggestion, it would be to continue improving the mobile experience. While the mobile app is useful, we find the desktop version much more convenient for day-to-day operations. That said, this is a relatively minor point compared to the overall value the platform provides. Overall, Zoko has been one of the best software investments for our business. Between its powerful feature set, responsive support, and willingness to continuously improve based on customer feedback, it’s a platform that we would confidently recommend to any Shopify merchant looking to scale customer communication through WhatsApp and Instagram. Reviews this detailed take real time to write, and it's rare that a merchant lays out the full picture the way you have: the workflows, the feature requests, the specifics of what worked and what could be better. That alone means a lot. Managing Shopify orders directly from WhatsApp, the "Mark COD as Paid" option, WhatsApp calling, those all came from you and shaped what we built, which is exactly how this relationship should work. Merchants who push us with specific, well-reasoned requests make the product better for everyone on the platform, and Zoura has been one of those merchants from early on. Hearing that workflows you initially thought were impossible are now running as part of your daily operations is the part we're proudest of, because that's the whole point of building something this flexible. Really glad the Google Meet sessions have been useful too, since getting into the advanced features properly is where most teams unlock the next level. Looking forward to what we build together next.