Windy Point Soap Making Supplies
Canada
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Reviews (4)
Suddenly this is not working properly! Everyone is blocked from accessing our store so we've removed the app. We can't wait 24 hours or more for someone to get back to us. We're sorry to hear about your experience and completely understand the frustration. We did release an update to improve our on-site content protection, though we haven't received similar reports from any other stores using the app. We do want to clarify that we never received a support request from you. We actually reached out to you within 30 minutes of your uninstall to try to understand and resolve the issue, but unfortunately we weren't given the chance to help before the app was removed. We've been in touch since and would still love the opportunity to dig into what happened and make it right for you.
DO NOT USE MACHOOL! We have had SO MANY lost packages and ridiculously late deliveries! We have lost so much money with this company. Our customers are furious and so are we! This has been the worst shipping experience BY FAR that we've had in our 11 yearz of business. Their "last mile" partners are terrible, unless you are Amazon (they use UniUni and Intelcom). We have so many unresolved tickets still outstanding. We used Machool for 3.5 weeks and we are STILL dealing with undelivered/lost packages. STAY AWAY!
It's an ok app. I've had nothing but issues trying to set it up but the support team has been helpful in resolving issues (5 stars for Yzat!) If you have a POS store this is definitely not the app you want to use. Not having an option to have a variable discount for the POS sucks. I'm too far into it with this app that I'll keep it around for now.
Developer reply ·
Dear team at Windy Point Soap Making Supplies, Thank you for sharing your feedback. We’re glad to hear that Yzat and our support team were able to assist you in resolving the setup issues you’ve encountered. We appreciate your kind words for Yzat! 🙌🏻 We understand your concern about the lack of a variable discount option for POS stores. At the moment, the Growave app doesn’t support this feature within the Shopify POS system due to limitations on Shopify’s side, which unfortunately prevents us from adding it to their system. Once it becomes available, I’ll make sure to inform you right away. 😊 We appreciate your decision to continue using the app, and we’re here to support you as you move forward. If you have any further questions or need additional assistance, please don’t hesitate to reach out—we’re always happy to help. Best regards, Binazir Head of Customer Support Team
The support for lost packages from NetParcel is NON EXISTENT! DO NOT USE THIS APP! Super disappointed with the lack of support from netparcel when opening a claim or a ticket. They do literally nothing to help, and you can't go direct to the courier because the sender is netparcel.
