Glad I Got To Ask

I really want to like this app but it just does not work. I have a very simple set-up. Sell on Shopify and ship via Amazon FBA. Nothing complex. However, Veeqo is unable to pass back the tracking number from Amazon into Shopify and trigger the shipment notification to the customer which I am having to do manually for every order at the moment. This is like the most baseline functionality of the app and it's even more crazy that the integration does not work considering this is an Amazon owned company. Support have said it's a bug and have offered no timeline on when it will be corrected. Call me crazy, but this should be table stakes. The fact that the company is not prioritising fixing such a baseline feature should tell you all you really need to expect from this app. Luckily the app is free - so take this critique with a touch of temperance. Nevertheless I would advise to go for a paid app that actually works and can send a tracking number to your customers....

Customer service is off the charts. Prompt and helpful. The app can be a little cumbersome at times, but the customer service more than makes up for it.