Hardiston
United States
Reviews (3)
Good app but very expensive. 4 Stars for the app, 1 star for pricing. It should be at most $9/month. I am sure someone else will make the same app soon, and everyone will switch to that new app. Hopefully, the developer of this app will realize this, and instead of earning from a few people, he would decrease the price to earn more money from more people.
Developer reply ·
Thank you for your feedback. I noticed that initially you rated the app 4 stars. Let me explain the reason why it costs $29.99 instead of $9. This is the most advanced application we ever developed and we need to pay a lot of attention and spend time to support it. Each theme displays the collection pages differently and we need to develop a unique code for each theme. Usually it takes 3-4 days to develop a code for one theme. Also when the theme developer changes his code we need to make sure that our app can still work properly. Very often the stores have customizations applied in the liquid files and we need to adjust our code to make it work correctly. With the current price ($29.99) we can cover our expenses. We don't actually generate any profit with this app. If we change the price to $9 each new user will actually cost us more then we could earn. Initially we offered the app at $9.99 but we couldn't break even. I completely understand your frustration about the price but rating the app 2 stars only because of the price is unfair. We work very hard every day to keep this app "alive" and improve it.
They have the best customer support that I have seen so far in all shopify apps. They will walk you thru all the steps.
Revised: Support team contacted me finally and resolved the problem. So far no problem with support. We agreed on that I will check the app and see if it is usefull for me or not. Therefore I revise the review.
Developer reply ·
Thank you for your review! From our email communication I was led to understand that you were happy with the support given and that Etsify has been used without issues - is it not the case? If it is, I'd appreciate it if you could remove the review, if it's not the case - please let me know how I can help :) Thanks!
