Totemo Kawaii Shop

BOGO team, especially Mina is the best! Have been using them for close to 8 years now, since 2016 and they are by far the best free gift app. Fast to respond, available basically Monday to Sunday for support and provides really great free gift experience for our customers!

The app was wonderful until it wasn't. This app has a HARD LIMIT of 1000 orders. We use it to export unfulfilled orders so we can quickly update tracking information. We typically exported 60 days worth of open unfulfilled orders. We run into this issue recently as our store grew bigger. Our exports suddenly stopped working and the support responses were basically - we're exporting too much data. The support responses weren't helpful as they simply repeated the limit to us and worse - it was extremely infrequent at once every 24 hours. This made it very difficult to figure out an alternative strategy. We now manually export the data in short durations over and over again (we have to export 8-9 times to do what we did once before). Here is their response to my first support email. We told them we could no longer use the app and they responded that it was a "slight slowdown". "Sorry about this issue, and thanks for reporting it. There were a few performance issues over Black Friday and Cyber Monday weekend, and your account appears to be one of the affected. However, the performance issues were only slight slowdowns."