Novaa Gear

Hi there, Thank you for your feedback, and I'm sorry to hear about the trouble you experienced. Our team conducted an internal investigation and found that the Preorder Campaign was unpublished on May 15th, which doesn't quite align with the timeline mentioned in your review. We've also reached out to you several times to help resolve this. If you could reply to us, our senior developer would be glad to investigate the matter in greater detail and work toward a solution for you. Zydrunas

Hi there, Thank you for taking the time to share your experience. We’re genuinely sorry if our messaging gave you the wrong impression, that was never our intention. You’re absolutely right in one sense: wetracked.io is not designed to replace external analytics dashboards like Triple Whale, and we should have been clearer about that upfront. If at any point it sounded like we were positioning ourselves as a cheaper or better dashboard alternative, then that’s on us, and we apologize for the confusion. Where our product truly comes into play is inside your ad platforms, not outside of them. Our core value is not a standalone reporting interface, but rather: -Sending enriched, more complete event data directly to Meta or other ad platforms -Improving how your pixel and ad algorithms understand conversions. -Allowing you to analyze performance where scaling decisions are actually made, inside your ad platforms Ads Manager. We do have a lightweight dashboard, but it’s meant to be complementary only, primarily for UTM-based and last-click attribution checks. It’s not intended to be a full analytics suite like Triple Whale, and it shouldn’t be evaluated as one. In short: -We don’t aim to replace Meta or other ad platforms dashboards -We aim to make the data inside those dashboards more accurate and actionable That said, your feedback is very fair, and it highlights an area where we need to communicate more clearly so expectations are set correctly from day one. We truly appreciate you calling this out. If you’d like, we’re more than happy to walk through your setup and show exactly where and how our data impacts performance inside your ad platform, or simply clarify whether our approach is the right fit for your business. Thank you again for the honest feedback. It genuinely helps us improve. Kind regards, The wetracked.io team

Hi Novaa Gear, Shopify app prices are displayed in USD, which is the case for all apps across the app store and something we can't change. Comparing those numbers to AUD pricing can create the impression of a jump. The $30/month Starter plan is still available in the App Store (USD), which our team clarified on your call. We're sorry if the pricing felt misleading due to the currency difference. Best regards, Team Starshipit

Hi Locklan, Thank you for sharing your feedback. We want to assure you that we took your report seriously and conducted a thorough investigation alongside our technical team. Our team never takes issues lightly and understand that they can be critical. Our findings indicate that the behavior you experienced was linked to bot-related activity, which is a known and documented issue on Shopify and unfortunately beyond the control of any third-party app. No other merchants have reported similar issues related to actual user checkout experiences. To support further troubleshooting, we also made multiple requests for specific order examples so we could replicate and resolve the issue together. However, we did not receive that information. While we were unable to accommodate your request for a 6-month free Simple Bundles subscription, we appreciate your continued interest in using the app despite knowing that the issue may inevitably reoccur. As a gesture of goodwill, we proactively issued a one-month refund and offered to help you transition to Shopify’s native bundling app, which is well suited for your use case and is free to use. Our aim is always to act fairly and diligently, and we believe we’ve done so in full alignment with our Terms. We’re sorry we couldn’t deliver a more favorable resolution for your store or offer a free subscription. We sincerely wish you success moving forward.

Hi Locklan, We appreciate all feedback, even when it’s tough to hear. We acknowledge that importing raw materials hasn’t been as seamless as it should be, and we’re actively improving this process to make it more reliable for all our users. That said, Prediko has never advertised Shopify order visibility or made-to-order functionality. We strive to set clear expectations about our features and always deliver on what we promise. I also want to acknowledge that this process has been frustrating, and I understand that. Our team is always here to help, and we do our best to support every customer as efficiently as possible. We value constructive conversations and appreciate mutual professionalism in those exchanges. If you'd like to revisit your experience, I’m happy to chat and find a way forward. —Youri, CEO of Prediko

Hi there, Thanks for your feedback. I am sorry you had a confusing experience with Shopify's billing system. Here is how it works for free trials: 1. When you install an app, you're prompted to approve a charge for the chosen plan before you can begin using the free trial. 2. No payment is taken during the trial period. If you uninstall the app before the trial ends, you won't be charged. 3. If you decide to keep using the app beyond your free trial, the subscription charge will start automatically after the trial ends. It sounds like you only saw the subscription charge page and might not have realized that Shopify requires this step to activate the trial. I understand it can be confusing if you're new to how billing approvals work on the Shopify App Store. If you'd like to give EasySearch another try (it's completely free for the trial period), we'd be happy to help you set it up correctly. Just contact our 24/7 support team via: support@nexusmedia-ua.com Best regards, The NexusMedia team.