Happy Cherry

Hello, App charges on Shopify are a standard subscription that bills automatically once approved, independent of how much the app is used - so a charge can land even when the app hasn't yet been set up to do what you need. It looks like your one import was run in test mode, which by design doesn't change any store data, so we'd love to help you run it for real and get real value from it. We've already emailed you about both the charge and the setup - please reply there or reach us at support@matrixify.app, and we sure can certainly dive more into it together to resolve the issues.