The Palace of Roman
United States
Reviews (4)
Great experience with SEO LAB! Frank unlocked premium features and increased my quota, which helped a lot. FRANK, your support and kindness really stood out—thank you for going above and beyond!
The Tapita support team demonstrates exceptional dedication to customer success, providing invaluable assistance throughout the platform experience. This tool has proven to be an excellent addition to our workflow.
The Tapita support team demonstrates exceptional dedication to customer success, providing invaluable assistance throughout the platform experience. This tool has proven to be an excellent addition to our workflow.
I started a free trial with this company because I wanted to test their service before deciding whether to commit. Unfortunately, I feel pressured into paying for a subscription I never intended to continue, and now I am being told my account or store will be frozen if I do not pay. This feels very unfair, especially since I do not have the funds right now. I expected a genuine trial, not a financial trap. Companies should give users a clear option to cancel before charging and should not restrict access as punishment for nonpayment. I hope the company reconsiders how they treat small creators and entrepreneurs who are just trying to grow ethically and honestly. Now because they refuse to refund me to evade additional fees from Shopify for $99. That’s insane. I hope Brian and anyone else I’ve spoken to reconsiders how they handle these issues moving forward.
Developer reply ·
Hi Androe, Thank you for sharing your experience and for taking the time to test our app. We’re sorry to hear that the trial and billing process felt confusing - this is fully managed by Shopify’s system, and we understand it can be unclear for merchants who are new to the platform. To clarify, all app subscriptions on Shopify are handled directly through Shopify’s billing flow. Before starting the free trial, Shopify displays all plan details, costs, and the exact billing date on the “Approve app charge” screen. Once the trial ends, the first invoice is automatically generated on the date confirmed in that step. Please rest assured that there’s no financial trap involved. Everything about the trial and billing process is shown transparently by Shopify from the beginning. Our team has also issued a full refund according to our 30-day refund policy, and we hope this has fully resolved your concern. Thank you again for your time and understanding. We wish you all the best with your store.
