green tribu
Italy
Reviews (2)
I found this application very good! It is easy and intuitive, has good integrations and an excellent cost-service! I also thank the entire team that followed me and still follows me, for the support in every little detail! Always kind, helpful and professional! They managed to implement the font I wanted, and quickly solve some problems! Highly recommended
Developer reply ·
Thank you so much for your kind words! We're thrilled to hear that you’ve had such a positive experience with our app and support team. It's great to know that we could meet your needs, especially with the custom font and quick problem-solving. Your recommendation means a lot to us, and we’re always here to support you!
The app functions fine, although you need to pay for a subscription for most standard functions (i.e. remove logo and control frequency). My issue is with the customer service. I emailed many times with the customer service as the button to cancel subscription did not work. I followed all instructions and repeatedly and very clearly (1 week before subscription renewal) requested to please cancel my subscription. The subscription was renewed 1 day before the subscription renewal date and I was ultimately able to cancel on that day (before renewal date) but we were unfortunately charged early. At that point customer service simply said "unfortunately we do not provide refunds on monthly subscriptions" even though he was well aware we had been corresponding for a week as I was trying to cancel. This to me is extremely unprofessional and quite frankly manipulative.
Developer reply ·
Hi there, Thanks so much for taking the time to provide us with this valuable feedback! We apologize for any inconvenience this experience has caused. Your concern has been shared with the POWR team, and have sent a reply to your email regarding your concern. We truly appreciate your patience! Please let us know if you have any other questions or concerns, in the meantime.
