CHG Hockey Shop
Hong Kong SAR
Reviews (1)
The app was very close to what we needed for reporting but the numbers were showing slightly off. We messaged support 6 times and waited over 10 days for a response. Our trial was ending and we wanted to see if we could get the reports sorted before we started paying (which we were happy to do for correct reports) - their response was "We have not had time to check, delete the app if you don't want to get charged".
Developer reply ·
Hello, Our sincerest apologies for any inconvenience this has caused. We regret to inform you that we're currently encountering delays in addressing support tickets that necessitate an in-depth analysis of report numbers. If you're considering reinstalling the app, we're prepared to offer you a complimentary account as a gesture of compensation. Additionally, we commit to resolving your report issues within the upcoming 5 days. Thank you for your understanding and patience during this time. Best regards
