Waycap MX
United States
Reviews (2)
I faced several issues in the beginning, and while support was helpful, they took a long time to resolve them. I’d recommend using the app only if you have extra time, as troubleshooting can be time-consuming if something goes wrong.
Developer reply ·
Thank you for sharing your feedback with us. We truly appreciate your patience throughout the troubleshooting process. We understand how valuable your time is, and we apologize for any delays you experienced while we worked to resolve the issues. We’re continuously working on improving both our app and support services to ensure a smoother experience for our users. Your feedback is important to us, and we’ll use it to enhance our processes moving forward. If there’s anything else we can assist with or if you have any further concerns, please don’t hesitate to reach out. We’re here to help! Best regards,
Overall not bad but there are lot of glitches on support chat. not able to connect or talk to anyone through chat.
Developer reply ·
Hey! That's really weird, our support works working hours and working days, always online via LiveChat (for anyone) and Email, we take support very seriously and as you can see in the reviews our support is praised for its efficiency. Something got wrong in the line of contact that this happened, maybe some temporary outrage on the chat we use / email or something else, I will ask Bryan from the support to contact you and try to solve your issue, but I emphasize that this type of complaint is super rare, we take support very seriously. Have a great day, and wait for our contact. - Revy Team Update: We've identified the problem, the chat system we've used did not worked well on his computer, the cause may be the chat system itself, the browser/extensions, it's uncertain. We are in contact with the merchant to address his concerns.
