healthcare nt sickcare

We’ve been using the Phoneize Call + Chat Button app on our Shopify store, and it has been excellent. It adds clear WhatsApp and call buttons that make it easy for customers to reach us. Their support team has been very responsive over email and truly understands our issues, helping us quickly whenever needed. Highly recommend this app for improving customer contact and support. healthcare nt sickcare

Thank you to Samir and Neha Shah for their support during our onboarding process. They were helpful in guiding us through the setup for transactional and promotional SMS and in clearly explaining TRAI and DLT compliance requirements. We also appreciate their offer to assist with WhatsApp onboarding through their panel. That said, we would like to highlight a couple of concerns: 1) The WhatsApp messaging feature currently supports only transactional messages and does not allow promotional or bulk messaging. 2) SMS credits are charged for all messages submitted for sending, even if they are blocked due to DND, operator issues, or barred numbers. This can consume a significant portion of the credit balance, and reversals are not provided in such cases. Overall, the team is supportive and knowledgeable, but clarity on these limitations and charging policies would help customers plan better. Vivek Nair healthcare nt sickcare ⭐ Thank you for sharing your detailed feedback, Vivek. We truly appreciate you taking the time to update your review and provide constructive insights. We’re glad to know that our onboarding support helped with transactional and promotional SMS setup, as well as clarity around TRAI and DLT compliance. Addressing your concerns: WhatsApp Messaging Scope Currently, WhatsApp messaging via our platform is limited to approved transactional templates, in line with WhatsApp Business API and Meta policies. Promotional or bulk WhatsApp messaging is subject to use-case eligibility and approval. We agree that clearer upfront communication on these limitations helps with better planning, and we're actively improving this during onboarding. SMS Credit Deductions & Delivery Filtering SMS credits are deducted at the time of submission to telecom operators, and messages blocked due to DND, operator filtering, or invalid numbers are governed by operator-level policies. To help customers minimize such losses, we provide a Blocked Numbers feature in our panel, allowing users to proactively add and save numbers that should not receive messages. This is especially useful for repetitive or automated messaging workflows. Your feedback helps us improve transparency and usability, and we truly value it. We look forward to continuing our support for healthcare nt sickcare and helping you optimize your messaging strategy. Thank you for choosing SMS Gateway Center. - Team SMS Gateway Center