Hyzo
Italy
Reviews (2)
after having installed the app my view count was not anymore accurate with a drop of 70% and also sells dropped 80% in one day. after deleting the app still I cannot fix this issue Hello, I'm sorry that you've experienced such a huge drop in views and sales. Even though this is possible, for example due to an incorrect implementation of Google Consent Mode v2 (visits) and perhaps a incompatibility between our app and your checkout/payment/similar provider, it does strike me as very odd that the issue remains after uninstalling our app. Usually that would mean that something else has been causing such issues. Should you reach out to our support, we'd be more than happy to take a look at the issue for you!
after having installed the app my view count was not anymore accurate with a drop of 70% and also sells dropped 80% in one day. after deleting the app still I cannot fix this issue
Developer reply ·
Hi, Thank you for sharing your experience with us. We genuinely regret to hear about the issues you've encountered, and we completely understand how frustrating it must be to see such drastic changes in your view count and sales. We want to clarify that Shopify’s analytics are affected by whether visitors accept the cookies banner, which may explain the drop in traffic. Only visitors who accept cookies are tracked, which could lead to an unexpected change in your data. Here’s a link that explains this in more detail: https://help.shopify.com/en/manual/privacy-and-security/privacy/customer-privacy-settings/understanding-customer-privacy-settings#analytics-cookies We are here to help you understand exactly what happened and find a solution together. We noticed that you haven't reached out to our support team yet, and we truly believe that with the right support, we can resolve this issue for you. Please give us the chance to work with you on this. Your success is our priority, and we’re committed to helping you get back on track. Feel free to contact us anytime so we can further investigate and assist with restoring your performance. Once again, we’re really sorry for the inconvenience and confusion this has caused. We hope to turn this around and provide the support you deserve.
