Klerv

We faced repeated issues with shipments getting stuck in RTO, and the way this was handled is honestly unacceptable. When we raised a ticket, we were told that nothing could be done for now because the delivery team’s TAT is around **45 days just to provide an update**. After waiting for over a month, we randomly received a message saying the shipment had been returned to our warehouse. But when we checked, **no such product was ever received**. When we reopened the ticket and reported this, we were given a ridiculous response — that we should have raised the issue within **24 hours of their email**. So let me get this straight: the delivery team can take 45 days just to respond, but the seller — the one actually affected — gets only a 24-hour window to raise a concern? That makes absolutely no sense. This is a **major red flag**. The lack of accountability and the completely unreasonable policies make it very difficult to trust this service. I would strongly advise anyone considering this aggregator to look for alternatives that actually operate with some basic level of logic and fairness. Hi, we regret the inconvenience caused. Your concern has been escalated to the team for priority resolution. For further assistance, please write to hello@nimbuspost.com. Appreciate your patience. – AT

Great team and excellent support. We truly appreciated their dedication in helping us resolve the issues.

The team provided prompt support for our issue. Soulaimane handled our case and offered a swift solution.

We’re really glad we found this tool — it has made our workflow much smoother and more efficient. The overall experience has been great so far, and the support team has been extremely responsive and helpful. A special thanks to Suki, who went above and beyond to patiently understand our requirements and helped resolve all our queries quickly. Her support and cooperation made the entire process seamless for us. Highly appreciate the assistance and would definitely recommend this to others looking for reliable service and strong customer support.

Superb