City Survivor
United Kingdom
Reviews (4)
Excellent customer service, even on basic plan, Julia helped sort out my JSON-LD.
It's working well. I moved from recharge as this is much more fairly priced for a small business. I do find the app settings a bit hard to navigate but the support is always available so that makes a big difference. Today I had a problem with my shipping set up and got a reply within a minute, with screenshots how to manage it. Resolved in no time!
Honestly I can't recommend this app as it stands, not if you have other options. I am using appstle subscriptions app (would recommend, very good) and this is the only loyalty app that applies points for subscription orders (we don't want to use Recharge anymore). I believe it will meet our needs in the end, but the setup is such a hassle; everything has to be done individually, you can't apply universal branding/logo/images across all the different customer email templates, widgets, etc. And the wording on the template content is often strange or incorrect - so again you have to update everything individually (you'd probably want to update to brand style anyway, but if you wanted to get up and running quickly you can't rely on the original template content as a starting point). I did a trial with Smile before realising the subscription orders couldn't be awarded points and the setup is 100 times easier. You get a quick reply from the help desk so that helps. Overall I think it's a new app and they haven't really set it all up well enough yet. Hopefully anyone choosing it in future will have an easier run!
Developer reply ·
Hello, This is Ria, the co-founder of Appstle. I am sorry that you had a less-than-stellar experience with our Loyalty app. I have reviewed your past conversations with our support team. I want to assure you that we keep improving our app continuously and many times in real-time, based on merchant feedback. We have already added Universal Settings, although it does not yet support all the fields. We are working on adding support for more fields, and you will see them available in the next few weeks. We will also be releasing a newer email template version very soon. I can schedule your call with our Merchant Success Head, who will ensure your Loyalty app is perfectly set up per your requirements. Please email us at support@appstle.com to schedule a call. Even though Appstle Loyalty is relatively new, it’s more tunable than many other apps in this category :) And thank you for your long time trust on Appstle Subscriptions!
The helpfulcrowd team are always quickly available for support, via live chat & email, making it so easy to use. I moved my website from a different ecom provider and Yusuf was so helpful - moving all my product reviews over for me. When you don't understand how to do something, he'll just do it for you! Also before I even decided to use helpfulcrowd on the new site, Anna provided all my old reviews as a download to make sure I wouldn't lose anything when closing my old store. I was on the free plan on my old store but will probably keep using helpfulcrowd and upgrade because their service has been good.
