Drift.co
Philippines
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Reviews (4)
So far, my experience has been seamless and I’m satisfied with how everything is working. (updated) I’ll continue using the app and will probably update this review again after a month once I’ve tested it more. What really stood out to me is the customer support. It’s honestly top-notch. I really appreciate the effort they made to get in touch, follow through, and provide full support whenever needed. Special thanks to Simon for the great assistance. It makes a big difference when the support team is this responsive and helpful.
Developer reply ·
Hi, I reached out through email and WhatsApp, looking forward to hearing back from you :) Simon from Wiz
Nope, I have just installed this app to check its capability and compatibility for my store that was couple of months ago and I did not subscribe to them. Later did I know that I have been subscribed due to their weird scheme that it will be auto subs and cannot be cancelled unless you contact their support, we'll guess what, you will get a faster response from their support if you get their higher tier plans. $19 every month for something that I'm not using. I'm using a lot of apps, and none of them does this scheme.
Don't use this form, your sales will get affected Here's why: It has a massive error since yesterday, it's been almost a day and they still haven't fixed it. The form is not loading, our sales crashed for almost 80%. Their support is really slow
Developer reply ·
Hi there, I am Mehmed, Tech Support App Lead for Releasit. I’m truly sorry for the experience you’ve had and for the impact this issue had on your sales. A form not loading ,especially for an extended period is extremely serious, and we fully understand how this could lead to a significant drop in conversions. We have identified the root cause of the issue and implemented a fix to restore normal functionality. We are also reinforcing our monitoring systems to detect and resolve similar issues much faster moving forward. Regarding support response time, I sincerely apologize if you felt we were slow. During high-impact incidents, we prioritize resolving the technical issue as quickly as possible, but we recognize that timely and clear communication is just as important. We are actively improving our response and update process during critical situations. If you are open to it, please reach out to us directly so we can personally verify that everything is fully operational on your store and assist you further. Again, I’m very sorry for the disruption and the impact on your business. Mehmed, Tech Support App Lead
