Yamato Budogu
Japan
Reviews (2)
We were using the official UPS website to print the label for years without any problem with a laser printer. After I started to use this App I could not use the laser print to UPS label anymore, and the "best" response I had from the customer service was that I should get a thermal printer. With UPS you are able to use a laser printer, I should be able to keep working even with this app. I cant use it to print the UPS label, so only use this app to EMS. it's really a shame since I pay and can only use half of the services UPDATE: Year 2024 We were finally able to start printing the labels with the laser printer and using Chrome!
Developer reply ·
We are sorry you hadn't a positive experience. Using Firefox, you'll not have this issue and you should be able to print your UPS label properly. Update: we are happy to see that you now print UPS shipping label regularly with Ship&co
Very useful app, but I think you really need to do something about the "double" sales reports. Each time I edit an order, the sales reports becomes more and more wrong. For 29$ by month, I think you can do it better..
Developer reply ·
Thank you for your honest feedback. We’re sorry your experience isn’t ideal and we didn’t have an opportunity to help you before this review. We would absolutely fix the double reporting issue if we could but unfortunately, we are limited by how Shopify handles reports. We have been very transparent about this issue and have well-written documentation on how to filter out and get accurate reports here: https://help.editorder.net/article/41-how-cancelled-orders-affect-your-shopify-reports. We’ve worked directly with Shopify over the last few years to resolve this issue and we’re hopeful that a fix is right around the corner.
