NUMA
Poland
Reviews (4)
The app does everything it should, and it does it very well. It actually does more than I expected it would do for me. The live support is excellent. Outstanding app and outstanding support.
Developer reply ·
Thank you for your fantastic feedback! ⭐ We’re delighted to hear the app exceeded your expectations and that you’re happy with our support. We truly appreciate your support! 😊
Since installation and setup, the app has worked flawlessly. It's been running transparently in the background -exactly what we expect from a well-designed app of this kind. The documentation is clear and comprehensive, which was an important factor in our decision. During integration with an external provider, we reached out to support and received professional, knowledgeable assistance.
Developer reply ·
Thanks so much for your review! We really appreciate it.
A Disappointing and Frustrating Experience. I encountered several bothersome bugs in the template editor. The most frustrating issue is the what you see is not what you get problem, where the live email does not always match the preview in the editor. This makes it impossible to trust the tool, forcing you to constantly send test emails to verify every change. Additionally, the customer-facing flow is broken and cannot be fixed. For example, the review page mixes my chosen language with English, and there is no way to edit or correct this. The lack of proper language support is a major flaw. Finally, the support was mediocre. I lost my patience after a few hours of trying to get help, and I don't feel they will provide a timely solution. Due to these unresolved issues, I am looking for an alternative.
Developer reply ·
Thank you for sharing your detailed feedback, and we’re truly sorry for the frustrations you experienced with the template editor and language settings. We understand how important it is for the preview to match the live email and for the customer-facing flow to work seamlessly in your chosen language. We’ve already reached out privately to address the issues you mentioned. In particular, switching from the Smart template to a Custom template provides much more control over formatting and language, and avoids the limitations you ran into. Our team also offered extended support to help set this up if you decide to give us another try. We appreciate you taking the time to point out these pain points, it helps us improve both our product and support. We’re committed to making the experience smoother and more reliable, and we hope to have the opportunity to regain your trust.
An excellent app that does exactly what it’s supposed to. It delivers on all its promises and the team even goes above and beyond. Our setup would normally require Shopify’s highest-tier plan but thanks to this app we’re saving a lot without compromising our marketing needs. What’s more, the support is outstanding. They are responsive, fast, and the implementation was smooth. They even help with things outside their direct offering, such as setting up coupon mechanics in relation to other apps as well, so everything works beautifully for us without any conflicts. If you’re comparing apps to find the right one for your store you can stop now. This one is a no brainer. Thank you so much for the wonderful feedback! We’re delighted to hear that the app delivers on your expectations and that the setup process was smooth. It’s great to know our support team could assist you not only with implementation but also with making everything work seamlessly alongside other apps. Your recommendation means a lot to us and motivates us to keep improving.
