MOMO

tl;dr site is now unreachable for returning customers. I try to avoid leaving negative reviews unless there's something egregious. A test was having 2 issues. 1. not aggregating sales results correctly. 2. Showing data "A" on site but data "B" at checkout, resulting in customer confusion. Not my first and only issue with the app, nor an issue bad enough to result in 1 star (though it's a pretty big customer impacting issue). 1 star because after ending this test in question, users can no longer reach our site (ERR_TOO_MANY_REDIRECTS). The only way to reach our site now is if the user clears cache, but realistically there's no way to share that information with a customer. The conclusion customers reach is that the website it down. I've had suspicions that how they handled A/B testing was a bit of a hack for awhile now, but it wasn't a large enough issue to act on. I messaged them via their support system on Sunday, got an auto response that I will be emailed back due to it being the weekend. It is now mid-day Tuesday with no response. Arguably I could allow for more time, but imo a site being unreachable is a priority 1 issue for immediate response. Uninstalling the application did not result in a fix.

Support so far has been great. Still working on implementing it, but appears to be feature rich.

Update: In the end, this has cost us a fair amount of time and money so the frustration is still there. However support/devs do seem to care quite a bit, so I'm hopeful the app will improve over time. --- Cons: - Very poor UX (ie. incredibly difficult to navigate, menus within menus) - LOTS of bugs - Have now spent 3x 12 hr days in aggregate to setup/investigate, almost entirely due to bugs - Our box just randomly stopped working (adds to cart, but does not apply discount). Support said someone will work on it. No update after 5 hrs, upon my follow up i was told we'll get an update 24-48hrs. This is a blocking bug, yet no support. - They change random things like IDs without telling you so any custom things on your own theme may stop working without notice. - All dev support is in the Chinese time zone (ie. critical issues won't be resolved in a timely manner unless that is where you're located) - Many cosmetic customizations are inaccessible, and many of the customizations through their UI do not work, or just randomly stop working after a few edits in their UI. Pros: - They are very responsive "24/7" via chat, but the chat is just there to tell you that someone will work on it in 24-48 hrs

Avoid it if you can, or at least make it your last priority. I wish I tried to manually set myself up on google rather than use this tool. Is currently the slowest 3rd party app on my site, will not work out of the box (and may do 'weird' things like add multiple pixels and then connect to the wrong one), and there is 0 support (no contact for months, once I had an employee invite me to a meeting and then not show up) for when your account inevitably gets flagged by some faulty automation.

App works great (more features than they advertise), and the customer support is super fast, helpful and kind!