My Crystal Grove
United States
Reviews (2)
I'm really sad this app didn't work out. It looked like it was going to be exactly what I needed but ended up being a let down. The font selection doesn't change the font style. The text sizes won't change unless you pick different header layouts, most of which are way too big. The text I entered ended up being aligned in a strange, almost illegible way, and it couldn't be edited to work correctly. Overall, I only had the app downloaded for maybe 10 minutes. Based on the reviews, I didn't bother trying to reach out to customer support as it appears to be non-existent.
Developer reply ·
Dear User, We are really sorry to hear about your experience with our app. Yes, it is likely that you didn't reach out to our support for any kind of assistance by seeing the previous reviews. But if you look at those reviews you will see all those were from February 2020 and before. We, the Appscom team have acquired this app from the previous owner. Since the app was not maintained properly, users left some negative feedback. The Appscom team is working hard to fix the issues of the app and make it the best one in Shopify. We have already made some fixes and updated the app. Appscom support team is always ready to provide the best customer support to the users. So, we would request you not to judge the app by seeing the app's previous reviews. You are always welcome to reach out to our customer support for any sort of assistance.
We could not get the app to work. I reached out to the company back in November asking for help. I got a reply back asking for us to give them authorization to our shop, which we approved. A few days later, we were told their app isn't compatible with the latest Shopify framework and they would be updating it. To this day, they never even once used their authorization to look into the problem, it shows that they have never logged on. We uninstalled the app after a frustrating lack of communication and progress. We have since moved on to another app that works perfectly. Hi We want to apologize that the app was not performing as expected. We didn't use the login access as our support staff was made aware the fix will be rolled out to everyone versus fixing it in your shop alone. We always strive to support our customers to the best of our abilities, and we regret being unable to meet your expectations. I can confirm we rolled out the updates needed, and now the app is compatible with the latest Shopify framework. Again, we apologize that the app did not meet your expectations then. Feel free to contact our support team if you have any questions. We are happy to assist :)
