The Rectangular Watch Brand | Söner Watches
Sweden
Reviews (3)
This is not a modern app at all! In the highly competitive e-commerce world we live in today, an app needs to be flexible and adaptable. This app feels very rigid and old-school. You can’t even add a simple welcome message to the tracking page. For an e-commerce business, that level of limitation is simply not acceptable.
Developer reply ·
Dear User, Thank you for sharing this feedback. We completely understand your frustration and sincerely apologize that this experience did not meet your expectations. Regarding your request: adding a welcome message directly to the tracking page is not currently a built-in feature. That said, we do have alternative solutions that can achieve a similar result, and we have already sent these to you by email. If none of them work for your business, we are happy to process a full refund — simply reply to that email and the refund will be initiated right away. Your feedback has also been shared with our product team as we evaluate how to better support welcome messages and page customization. We will keep you informed of any progress. Sincerely, 17TRACK Customer Support Team
Good, but way to expanse for soloprenuer like me.
Developer reply ·
Glad it's working well for you! Our pricing is volume-based, so solopreneurs and smaller stores typically stay on smaller, lower-cost plans - we'd love to make sure you're on the right one. We've emailed you directly; please reply or reach us at support@matrixify.app.
The Judge.me app offers a convenient way to import and display customer reviews, particularly for e-commerce businesses. However, based on my experience, there are critical flaws that companies should be aware of before using it, especially when importing reviews from platforms like Etsy. Key Concerns & Warnings: Incorrect Review Categorization When importing reviews from Etsy, any review not manually assigned to a specific product is automatically labeled as a "store review." Even if you don't want these "store reviews" to be imported, they will be. This leads to misleading review distribution, as product-specific feedback may incorrectly appear as general store ratings. Duplicate Reviews from Repeated Imports If you perform multiple imports, the app adds all store reviews again each time, creating duplicates. In my case, this resulted in 250 duplicate reviews that had to be manually removed—a time-consuming and frustrating process. Lack of Automatic Deduplication The app does not detect or prevent duplicate entries, forcing users to clean up redundant reviews manually. This oversight significantly reduces efficiency, especially for stores with large review volumes. Recommendations for Companies Using Judgme: Carefully assign reviews to products during import to avoid misclassification. Always contact support when doing these imports so that they can help you. Choose an app that has these fundamental functions sorted out.
Developer reply ·
Thank you for your detailed feedback and for sharing your experience. We’re sorry for the frustration caused during the Etsy import process, especially with how store reviews are categorized and the lack of automatic deduplication. These are valid concerns, and we appreciate you bringing them to light. As an alternative, we do offer an Etsy Sync feature that automatically pulls in new reviews without the need for repeated imports, and importantly, without creating duplicates. If you’d like, we can also help configure this so reviewer names display as “Anonymous,” while we continue working with Etsy on more accurate name handling. We’ve followed up directly as well and truly appreciate your suggestions, they’re helping us improve the experience for all merchants.
