Alien Rides

Been Using this for quite some time. We are a shop that sells electric scooters and ebikes. While there are dedicated programs / cloud programs for task tracking of repairs and internal tasks, it was always frustrating that there was double data entry and human error in forgetting to bill a customer. I searched for years on the app store for something that integrates. Nothing until this program was made. We have customers get checked in on a shopify POS system, and after I hear the beep, (while on the computer/ or phone), I click on the new order, and now there is a button called "create new task with order" or "see tasks associated with order" This is game changing. We now have all the customer data, phone, email, and it's linked to the original order where they paid. No more parcing data and trying to figure out what customers were billed for/ estimates/ etc. All the info is there. And the best part is, no more customers leaving with labor / work done to their vehicles without payment, since it is very clear in the task tracking app that they owe money. The dev team has been very responsive to my requests. I've jumped on video calls and chats. Every week it seems to get faster, more plug ins added (most recent is SMS) Now when we click "done" (meaning that the customers vehicle is ready to pickup) it has a pop up asking if we want to send a text to the customer. This saves 15 seconds of 2 chrome windows, and copy/ paste to a VOIP phone system. Our techs can now jump on their phones (this works on mobile, tablet, desktop) and see a fantastic easy to understand dashboard of what is in the pipeline for us to work on. It is super easy to edit the templates/ and the dashboard. Some things i'm hoping to see in the future is the ability for the customer to be able to log into their repair order and check on status, see photos, etc. Speaking of photos, you can upload videos, and photos, and even redact things you regret saying (should a customer look at a repair order and you call them a dimwit :)_ I can assign a user tasks as well. Super fast, simple, and everything I would want out of a shopify integrated app. -Kevin Graehl AlienRides.com pev.works

I can't search serial numbers I spent 20 mins adding to the most recent orders as a test. Yes, they are there, but not searchable via the app , or the main search bar. Furthermore, there is a checkbox to make my employees enter a serial number upon fulfilment, but that does not work 415.341.2281 Kevin Graehl Dear Kevin, Thank you for bringing the issue with searching serial numbers to our attention. We take customer feedback seriously, and have since implemented a solution to this problem by adding the ability to search orders via serial numbers. If you have any further concerns or issues, please do not hesitate to contact us, we are always happy to help. Best Regards Samuel

We have 2 full time coders here, but could not get them to do what this product does with a click of a button. (a few buttons, but that is the greatest part.) We get a simple email 2 times a day to our shipping manager. He has a high level printout of what to get stagged for shipping. I still do an audit every night in bed, and don't think its even necessary anymore.. This product rocks!!!! I had some dummy mistakes on automation and dev team jumped on a skype call at 11pm their time and spent 12 mins no questions asked (even on my trial) Thanks for the hard work.. I know this is not easy to build. _Kevin Graehl CTO Alien Technology Group 415.341.2281