Hellhound Coffee Co.
United States
Reviews (4)
It says free, but they limit how much optimizing you can do then you have to beg them for more credits... if it's free.... why? And since I asked for more credits, now I cant even get on.... says Bad Gateway..... only app I have on Shopify doing that. So now half my site is optimized and the other half cant do. Guess I need to find a real app that doesn't say free and then makes you ask for more. I feel like Oliver... "Please sir, I'd like some more"... Bunch of crap if you ask me
Developer reply ·
hank you for your feedback. I'm Mark from the SEO Lab team, and I'd like to personally address your experience. We sincerely apologize for the inconvenience you encountered. The temporary outage occurred due to an unusually high load on our system. Several merchants attempted to process extremely large product catalogs simultaneously, which triggered a very high volume of webhooks, leading to server overload and a brief service disruption of approximately one hour. Our engineering team has since implemented improvements to webhook handling and overall system stability to prevent this from occurring again. SEO Lab is completely free to use. The credit system exists solely to ensure fair usage and prevent misuse of the free service by extremely large-scale operations, such as processing 100,000+ products in a single run, which can generate significant infrastructure costs and impact performance for all users. These controls help us maintain a stable and reliable experience for every genuine merchant on the platform. If your store has legitimate high-volume needs, our support team is always happy to review your case and provide complimentary credits where appropriate. Please reach out and mention this review, and we will make sure you are taken care of. We truly value your feedback and are continuously working to improve both performance and reliability. We hope to have the opportunity to restore your confidence in SEO Lab.
this didnt work for me so I uninstalled it... now their piece of shit drop down menu will not go away... even after uninstalling the app..... writing shopify to tell them about these people and their persistant bullshit, being thay are about as much help as a retard
having a real problem trying to get the subscription to work with my app. Everything works on the app just fine. goes into the cart showing the subscription choice. But passing it to the checkout page on the site, which is where they are sent for secure checkout, it doesn't show up. Gets lost somewhere from the cart to checkout. I already found the numbers that are assigned to the options, but still comes up undefined. It shouldn't be an act of Congress to get it to jive. It works on the site just fine, just don't try and integrate it into your app. If I ever found out how to make it work I will share that with anybody else building their own app.
awesome app. works great! Just waiting to hear back about the FB and email icons not working in the popup. Other than that, its easy to edit and setup the way you want. Hello, Thank you so much for your wonderful review! 😊 We’re thrilled to hear that you’re enjoying the app and that you found it easy to set up and customize to your needs. If there’s anything else we can help you with, please don’t hesitate to reach out. We’re always happy to assist! Best regards, TrustWILL Loyalty Team 💙
